Shipping & Returns

Shipping & Returns

SHIPPING POLICY

All orders ship from Ann Arbor, MI. Delivery times vary by geographic region.

Our shipping cut-off times (EST) are:

4pm Controlled Substance Orders

5pm Standard Ground Orders

6pm Overnight Orders

OUR STANDARD SHIPPING RATES ARE:

  • $10 for Fedex Ground (FREE for orders over $100)
  • $25 for Fedex Overnight (FREE for orders over $300)

ORDER CANCELLATION

All orders must be canceled before 5PM EST by calling 1-800-659-6609.

RETURN POLICY

Returns require a Returned Merchandise Authorization (RMA). Products returned without an RMA will be destroyed and no credit issued. RMA’s expire after 30 days from issue.  Please contact us at 1-800-659-6609 x113 to obtain a RMA number.

If items are damaged during transit or a shipping error was made, please notify us within 72 hours of receipt for a full credit.

Please allow up to 14 days to process your credit. Please do not deduct any amounts from your invoice payments in relation to returned product before receiving a credit memo.

Returns are subject to a 20% handling fee and an additional shipping fee.

If the removal of price stickers damages the product package, the product is ineligible for credit and will be destroyed.

Product returned greater than 2 business days from the date of invoice will be credited at the current sell price or invoice price, whichever is lower.

NON-RETURNABLE PRODUCTS

We reserve the right to refuse bulk returns, returns from inactive accounts, accounts with overdue balances or accounts in the process of being closed. Short date or final sale products are non-returnable and non-refundable.

Refrigerated and controlled products are not eligible for returns.

Goods suspected to be counterfeit, adulterated, unsaleable, outdated, or otherwise not in compliance with our Returned Goods Policy will be ineligible for return.

Products whose labels have been altered, defaced or damaged will be ineligible for return.