Shipping & Returns
All orders ship from Ann Arbor, MI. Delivery times vary by geographic region.
OUR STANDARD SHIPPING RATES ARE:
- $10 for Fedex Ground (FREE for orders over $100)
- $20 for Fedex Overnight (FREE for orders over $300)
All orders must be canceled before 5PM EST by calling 1-800-659-6609.
All returns must be authorized in advance by obtaining a RMA number. Please contact us at 1-800-659-6609 to obtain a RMA number.
If items are damaged during transit or a shipping error was made, please notify us within 72 hours of receipt for a full credit.
Please allow up to 14 days to process your credit. Please do not deduct any amounts from your invoice payments in relation to returned product before receiving a credit memo.
Please do not remove price stickers from the product packaging or place stickers on bottles. Products will be ineligible for credit and destroyed if stickers are removed.
We reserve the right to refuse bulk returns, returns from inactive accounts, accounts with overdue balances or accounts in the process of being closed. Short date or final sale products are non-returnable and non-refundable.
Refrigerated and controlled products are not eligible for returns.
Goods suspected to be be counterfeit, adulterated, unsaleable, outdated, or otherwise not in compliance with our Returned Goods Policy will be ineligible for return.
Products whose labels have been altered, defaced or damaged will be ineligible for return.