SHIPPING POLICY

All orders ship from Ann Arbor, MI. Delivery times vary by geographic region.

Our shipping cut-off times (EST) are:

4pm Controlled Substance Orders

5pm Standard Ground Orders

6pm Overnight Orders

OUR STANDARD SHIPPING RATES ARE:

$10 for Fedex Ground (FREE for orders over $100)

$20 for Fedex Overnight (FREE for orders over $300)

ORDER CANCELLATION

All orders must be canceled before 5PM EST by calling 1-800-659-6609.

RETURN POLICY

• Returns require a Returned Merchandise Authorization (RMA). Products returned without an RMA will be destroyed and no credit issued. RMA’s expire after 30 days from issue.  Please contact us at 1-800-659-6609 x113 to obtain a RMA number.
• If items are damaged during transit or a shipping error was made, please notify us within 72 hours of receipt for a full credit.
• Please allow up to 14 days to process your credit. Please do not deduct any amounts from your invoice payments in relation to returned product before receiving a credit memo.
• Returns are subject to a 20% handling fee and an additional shipping fee.
• If the removal of price stickers damages the product package, the product is ineligible for credit and will be destroyed.

NON-RETURNABLE PRODUCTS

• We reserve the right to refuse bulk returns, returns from inactive accounts, accounts with overdue balances or accounts in the process of being closed. Short-date or final sale products are non-returnable and non-refundable.
• Refrigerated and controlled products are not eligible for returns.
• Goods suspected to be counterfeit, adulterated, unsaleable, outdated, or otherwise not in compliance with our Returned Goods Policy will be ineligible for return.
• Products whose labels have been altered, defaced or damaged will be ineligible for return.