SHIPPING POLICY
All orders ship from Ann Arbor, MI. Delivery times vary by geographic region.
Our shipping cut-off times (EST) are:
4 pm Controlled Substance Orders
5 pm Standard Ground Orders
5:30 pm Overnight Orders
Bulk or heavy (over 15 lbs) orders will ship Ground.
ORDER CANCELLATION
All orders must be canceled before 5PM EST by calling 1-800-659-6609.
RETURN POLICY
- Returns require a Returned Merchandise Authorization (RMA). Products returned without an RMA will be destroyed and no credit issued. RMA’s expire after 30 days from issue. Please contact us at 1-800-659-6609 x113 to obtain a RMA number.
- If items are damaged during transit or a shipping error was made, please notify us within 72 hours of receipt for a full credit.
- Please allow up to 14 days to process your credit. Please do not deduct any amounts from your invoice payments in relation to returned product before receiving a credit memo.
- Returns are subject to a 20% handling fee and an additional shipping fee.
- If the removal of price stickers damages the product package, the product is ineligible for credit and will be destroyed.
NON-RETURNABLE PRODUCTS
- We reserve the right to refuse bulk returns, returns from inactive accounts, accounts with overdue balances or accounts in the process of being closed. Short-date or final sale products are non-returnable and non-refundable.
- Refrigerated and controlled products are not eligible for returns.
- Goods suspected to be counterfeit, adulterated, unsaleable, outdated, or otherwise not in compliance with our Returned Goods Policy will be ineligible for return.
- Products whose labels have been altered, defaced or damaged will be ineligible for return.